Are you looking to sign a contract with a reliable commercial cleaning company? Cleaning contracts can be expensive so the cleaners need to be accountable and committed to consistently delivering on your agreement.
Here are 10 critical success factors we've identified which will take the guesswork out of your next cleaning contract:
Ask cleaning companies to provide you with references who can vouch for the quality of their service.
2) Experience & Training
Experience is critical, but it’s far better when backed by ongoing training. Ask for information about the training staff cleaners receive, who trains them, and how often their training is refreshed.
3) Certifications, Federal Police & Working With Children Checks
These protect you and your company and, in some cases, save you money. Ask for a list of all certifications related to your business.
Make sure any commercial cleaning company you consider is fully insured for the safety and security of you, your company and your facility.
Ask your cleaning company about how their availability suits your requirements. What is their policy on emergency requests or issues that arise outside of regular business hours? Get real-life examples of how they have come through for specific clients.
Find out how the company will measure and track their success on your job site. How will you provide feedback, and what will they do with it? Can they provide you with tracking tools?
7) Customisable Plans & Programs
Don’t get cornered into a cleaning program that provides too much or not enough for your facility. Ask the provider if they offer any suggestions on how to streamline your processes and improve your bottom line.
Make sure any company you work with is compliant with OH&S laws, provides uniforms and/or badges to make their staff easily recognisable, has established processes and procedures for protecting confidential records and keeping and your staff and facility as safe as possible.
9) Supplies & Equipment
Commercial cleaning requires commercial equipment. So, ask about the products and equipment the provider uses. The latest and most effective equipment will help you save time and money, and give you a superior result.
10) The People Factor
Ask to meet the person who will be managing your account. Find out what procedures are in place for replacing cleaning personnel who aren’t getting the job done or otherwise aren’t a fit for your facility.
Looking for a reliable commercial cleaner for your business who has an eye for detail? Call us on 1300 763 356.