What Makes Us The Best
What makes us so different to the multitude of school cleaning companies?
- Your Satisfaction is Guaranteed
Have you ever felt…?
- That you’re not getting the cleaning service you’re paying for?
- Reluctant to pay your cleaning invoice because you felt “ripped off”?
- Don’t worry! You can rest assured that you’ll receive the cleaning services that you expect or receive our 100% money back guarantee.
The onus is on us to deliver – or we pay the price – not you.
- Bluetooth technology
Using Bluetooth technology your cleaners’ location is tracked. This makes staff accountable for the quality of their work. A Bluetooth beacon is mounted on the wall and uses a relay to monitor the location of the cleaners.
This allows you to know:
- When the cleaner has entered your site
- How much time they spent in each allocated area
- When they left.
This information is reportable.
When we pair this with scheduled ‘walk-throughs’ and open communication with you, the client, we can keep control of the quality of your service.
This system provides complete control and transparency over your cleaning services. This technology brings a whole new level of accountability to the cleaning services industry.
I’m sure you understand how difficult it is to get skilled staff. The question we are often asked is:
“Is it hard to find staff?”
The answer is an emphatic, “No – but it sure is difficult to find good people!”
As mentioned before, we don’t sell contracts to franchisees. We recruit and train our own staff. Finding the right staff to clean your facility can take time. Often, we will interview 20-30 people before we accept someone to join the iClean team.
We prefer mature people: Although we do have some students working with us we find that as a general rule, mature people make better cleaners. They are more conscientious and have an eye for detail.
Own transport: All of our cleaners must have their own car.
Attitude is everything! We look for a “can-do” attitude. We want people who will take ownership for the cleaning of your workplace. Not someone who just needs a job to pay the bills.
As you can imagine finding someone that meets all the above criteria is an onerous task! We believe it is the most important thing we do to ensure you are truly happy with our cleaning services.
And remember our iron clad Guarantee: if you’re not completely satisfied with our cleaning services, you’ll receive our 100% money back guarantee. No strings attached. NO IFS OR BUTS.
The onus is always on us to deliver!
- Quality Assurance Cleaning Systems
Does your current cleaner have two mops – a BLUE mop for general cleaning and a RED one for toilets and bathrooms? At iClean we strictly follow a colour coding system for cleaning facilities where cross-contamination can be a real problem. You can be sure that the risk of spreading gastroenteritis and other diseases is kept to a minimum due to our cleaning regime.
- Security, peace of mind, and working with children clearance
We totally understand the responsibilities you face not only from government bodies but also from your clients and customers. All iClean staff that clean childcare centres must have a Federal Police clearance and Working with Children check.
- Supervision and Quality Assurance by our Operations Manager
“You don’t get what you expect – you get what you inspect!”
This is our mantra and we live by it.
Once we start cleaning your facility we need to walk our talk – it’s built into our Guarantee. This is the role of your Operations Manager. They will work closely with you – throughout the life of your contract to ensure your expectations are being met, and then meet with you on a regular basis after that.
- Occupational Health & Safety (OH&S)
Because we have been in the cleaning services business since 1999, we fully recognise the importance of Occupational Health & Safety (OH&S) in the workplace, particularly when dealing with cleaning in sometimes challenging circumstances, like children’s facilities or retirement homes.
We have a comprehensive OH&S management system in place to minimise risk wherever possible. Our extensive OH&S measures are woven into all our work procedures and processes. This is evident in our staff training, selection and maintenance of top-of-the-range equipment, and provision of the best safety gear for our cleaners.
Thanks to our strict adherence to these OH&S measures, we minimise any potential risk or injury to our staff, customers and the general public and avoid damage to properties and the environment.
Need another reason to choose us for your commercial cleaning?
Call 1300 763 356 to get a quick quote today.
TOP 4 REASONS TO CHANGE CLEANERS
- They are not delivering what they promised.
- I don’t know if I can trust the onsite cleaners.
- The cleaners aren't spending enough time at our premises.
- The agreed job specs are not being done.
HOW TECHNOLOGY IS CHANGING CLEANING
Bluetooth technology allows you complete control & transparency over the cleaning process. Our cleaners are tracked and are therefore accountable for the quality of their work. We use Bluetooth technology and 'beacons' to ensure they spend the correct amount of time cleaning your premises.
BENEFITS OF BLUETOOTH TECHNOLOGY
- Confirmation that cleaner is spending correct time cleaning.
- Confirmation that cleaner is completing specified cleaning tasks.
- Transparent process enables feedback, improvement, and value for money.